At our recent session at City Business Hub we were delighted to invite Grainne from Big Fish Communications to host her workshop on managing social media in a crisis. While everything is good in social media world its easy to keep going but have you got a contingency plan in place for bad reviews, negative feedback or a hack?
This was a great session to get us all thinking about our own digital presence plus social media policies for all employees. With some great real life examples of when you can spin negatives into a positive! We at the hub still love this example which went viral on social media a couple of years ago! http://www.bbc.co.uk/news/business-16812545
